罗尔斯-罗伊斯船舶（上海）有限公司 招聘 Tier 2 Support Engineer

罗尔斯·罗伊斯公司的船舶动力系统在全球居领先水平，目前在世界上拥有2000余家船舶用户和30多家海军用户。所有产品都由罗尔斯·罗伊斯公司全球服务网提供终生服务。该公司在世界上许多国家设有办事处、服务机构。在船舶领域拥有600多名雇员，分布在23个国家的30多家办事处，随时为各地区的船用设备业务提供服务 11月2日，全球船舶设备商罗尔斯-罗伊斯（下称罗-罗）在华兴建的造船厂落户上海，该公司在华独资企业罗尔斯-罗伊斯船舶（上海）有限公司同时成立。造船厂初期投资800-1000万美元，是迄今罗-罗在华的投资。公司声称，由于中国造船业需求持续走强，公司正逐渐将亚洲业务重心转到中国。 Rolls-Royce is a global company providing power for land, sea and air. This company has established leading position in civil aerospace, defense, marine and energy market. Rolls-Royce Marine is a world leader in the design, development, supply and support of products and integrated system for commercial marine and naval customers worldwide. With a primary focus4> Key Accountabilities 1.Plan IT services, working with the Service Tower Heads and the Service Strategy and Service Transition functions,to maintain overall service performance. 2.Responsible for installing, upgrading, operation, control, maintenance and effective use of IT services in a heterogeneous environment. 3.Manage the change management procedure taking account of the need for quality, security, availability, integrity and safety, and utilising (as appropriate) specialised techniques, tools, methods or standards. 4.Receive and log requests for support. Prioritises requests in accordance with agreed criteria. Responding to requests by, for example, making modifications, developing workarounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to internal staff or suppliers. 5.Investigates and diagnoses IT service problems, working with users, other staff and suppliers as appropriate. Resolves such problems co-operating with Management and Operations skills to maintain overall work performance. 6.Uses IT service management systems software and appropriate analysis equipment to collect routine statistics, model performance and create reports, including proposals for improvement. 7.Monitors service providers, service quality, and health and safety； ensures that IT service performance is monitored, reviews performance and monitor maintenance standards. 8.Ensures that departmental key performance indicators (KPIs) are within specified limits. Monitors the integrity and confidentiality of information delivered to and sent by users, the levels of service performance such as throughput, availability and response time. 9.Manages the timely and effective handling of enquiries and requests for guidance. 10.Creates and maintains procedures and documentation for IT service support.