美国总统轮船（中国）有限公司广州分公司 招聘 客户服务专员-1年合同(急)

As a leading global container transportation company, APL offers a comprehensive work you can truly rely4>职位描述: 与劳务派遣服务公司签合同,派到APL 工作,派遣期限1年.如不能接受,请勿投递. Location: Guangzhou 12 months contract This position is to work jointly with sales, to serve as vital link between APL and its customers in order to deliver fast, efficient, cost-efficient solutions for achieving 100% customer satisfaction. I. Primary Accountabilities This position is accountable to meet commitments made to customer in the following areas:- Booking- Rate Inquiries- Service Inquiries- Customer Satisfaction by offering special / tailor-made services- Problem Solving- Account maintenance- Proactively utilize DPM to analyse and improve processes- Facilitate streamlining processes and automation enhancements II. MINIMUM Requirements -Bachelor degree; CET 6 (College English Test) or TEM 4 ,8(Test for English Major) preferred; -2-3 years or above experience in shipping, transportation or foreign trade industry; - Good PC workstation skills (Word for Windows, Excel); - Fluent Mandarin & good command of English (written and oral) and Cantonese preferred; - Product knowledge (BKG/inbound/Documentation processes, Equipment; tariffs; routing work; e-Products); - Basic APL systems ( CCMS, CMO/CMI, Service Reporting, CP, trucking System, RFR system); - Able to work independently to accomplish assigned tasks; - The personality of Carefulness, Responsible, Patient;- Good Team work spirit; - Good Attitude of customer focus;- Good Communication skill.